Solutions > Kenektic for Health Plans > Implementation

Healthcare-Grade Partnership

From BAA to launch, we handle the complexity so you can focus on member outcomes. White-glove implementation support included.

Implementation Timeline

A structured, healthcare-grade implementation process

Month 1–2

Partnership & Planning

Partnership agreement and BAA execution
Eligibility integration configuration
Compliance review (HIPAA, state regulations)
Co-branding and customization planning
Success metrics and KPI definition

Month 3–4

Integration & Configuration

Member portal integration and SSO setup
Co-branded member experience build
Care manager training and workflows
Communication materials development
Data feed setup and testing

Month 5–6

Pilot Launch

Launch with targeted population (e.g., Medicare Advantage members)
High-risk loneliness screen targeting
Targeted communication campaign
Monitor engagement and gather feedback
Create early success stories

Year 1

Outcomes & Expansion

Expand to broader member populations
Outcomes measurement and ROI analysis
Quarterly outcomes reporting
Continuous optimization based on data
Expansion planning for Year 2

Compliance & Security

HIPAA Compliant

No PHI required for core functionality

BAA Available

Business Associate Agreement ready

SOC 2 Type II

Gold standard SaaS security certification

GDPR/CCPA

Full privacy regulation compliance

Integration Points

Eligibility verification API

Member portal SSO

Care management referral pathway

Population health platform connectivity

Secure SFTP or API data exchange

Automated reporting feeds

Data Governance

Aggregate-only reporting — no individual member data shared

Members control their own data and can delete anytime

No data selling — ever

No PHI required or requested

End-to-end encryption for all member data

Regular third-party security audits

We Handle the Complexity

What We Handle

Platform hosting and infrastructure

Security monitoring and compliance

Member onboarding and engagement

AI matching and facilitation

Reporting and analytics

Ongoing platform improvements

What We Need From You

Eligibility file or API access

Member portal integration (link or widget)

Communication channel access (email, portal)

Compliance review and BAA signing

Designated partnership contact

Member feedback for continuous improvement

Privacy-first design with end-to-end encryption

SOC 2 Type II Certified

GDPR & HIPAA Compliant

No data selling, ever

Let's discuss how Kenektic can improve member health outcomes.

Discuss Partnership

Ready to transform member wellbeing?